About us
A call floor that knows the providers and answers the phone
High Speed Cable Service is an authorized retailer and inbound support team for internet, cable, and TV providers across the United States.
How we started
Nine years of the same two questions
We started with a handful of agents taking new service calls for one cable provider. Customers kept calling back with the second question: it is installed, now why is it slow?
So we kept both jobs. Today the same team quotes packages and troubleshoots them, which is why our support agents can tell you what your plan is supposed to deliver.
What authorized retailer means
Plain terms, since the phrase gets misused
We are not the provider and we are not a comparison site that sells your details on. We are contracted by carriers to sell and support their service.
You pay provider pricing
The rate we quote is the carrier's rate. We do not add a fee for booking through us.
The provider pays us
We earn a commission when service is installed and stays active. That is the whole business model.
Your account is with them
Billing and the service agreement sit with the provider. We can open tickets and chase them on your behalf.
How we work
Four rules on our wall
Say the total monthly cost before the customer says yes
Never add a service to a bill that was not asked for
If a competitor is cheaper at that address, tell them
Finish the call with a next step, not a transfer
By the numbers
Where we are today
48 states
Where we can quote at least one provider
34 agents
Across sales and technical support
7 days
A week on the phones, including holidays
2 minutes
Average time to a first diagnosis on support calls